Data Privacy





Privacy policy and, at the same time, information for those concerned according to Articles 13 and 14 of the EU General Data Protection Regulation

(Last revised: April 2019)

1.    Scope of validity

1.1    The following privacy policy applies to the use of the website www.axoom.com and the digital platform offered by us, via which machines and systems for the in-dustrial production of the user ("customer systems") can be connected (together "business platform"). The website and the business platform are provided by AXOOM GmbH, Vincenz-Prießnitz-Str. 1, 76131 Karlsruhe, Germany, e-mail: info@axoom.com ("AXOOM", "we", "us", "our") as the person responsible within the meaning of Art. 4 of the EU General Data Protection Regulation ("GDPR"). You can reach our data protection officer at privacy@axoom.com or via our postal address with the addition of "data protection officer".

1.2    Protection of your personal data is important to us, especially with regard to the protection of your personal rights in the processing and use of this information. In the following document, we inform you about the collection of personal data when using our website and/or the business platform. Personal data is all data that can be related to you personally, such as name, address, e-mail addresses, user be-havior.

2.    Automated data collection and processing by us

2.1    As with any website, our server automatically and temporarily collects information in the server log files that are transmitted when our business platform is accessed. When you access our business platform, we collect the following data that is tech-nically necessary for us to provide you with our services and to ensure stability and security:

  • IP address of the requesting computer
  • File request of the client
  • http response code
  • Internet page from which you visit us (referrer URL),
  • Time of the server request
  • Browser type and version
  • Operating system used by the requesting computer The legal basis is Art. 6(1)(1)(f) GDPR.

No evaluation of server log files is conducted referencing persons. At no time can the provider assign this data to specific persons. This data will not be merged with other data sources.

2.2    We use Google Analytics, a web analytics service provided by Google Inc. ("Google") in order to analyze and regularly improve the use of our services. The statistics obtained will enable us to improve our services and make them more in-teresting for you as a user. For the exceptional cases in which personal data is transferred to the USA, Google has submitted to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework. The legal basis for the use of Google Analytics is Art. 6 (1)(1)(f) GDPR.

Google Analytics uses what are called "cookies". These are text files which are stored on your computer and enable an analysis of your use of our website. The information generated by the cookie about your use of this website will generally be transmitted to and stored by Google on servers in the United States. This website uses Google Analytics with the extension "_anonymizeIp()". However, Google's IP addresses are shortened within member states of the European Union or in other signatory states to the Agreement on the European Economic Area and only then processed further. A direct personal reference can thus be excluded. If the data collected about you permits a direct personal reference, this is excluded immediately and the personal data is deleted immediately.

Only in exceptional circumstances is the full IP address transferred to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services relating to website activity and Internet usage to the website operator.

The IP address transmitted by your browser and subsequently anonymized as part of Google Analytics is not combined with other data from Google, according to statements by Google.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You may also prevent Google from collecting the data generated by the cookie and related to your use of the website (including your IP address), moreover you may prevent Google from processing this data by down-loading and installing the browser plugin available under the following link: http://tools.google.com/dlpage/gaoptout?hl=de.

Alternatively to the browser add-on, for example if you use a smartphone or tablet, you can prevent data collection by Google Analytics by clicking this link. This sets an opt-out cookie that prevents data collection. The opt-out cookie is only valid in this browser and only for our website, and is stored on your device. If you delete the cookies in this browser, you must set the opt-out cookie again.

Third-party information: Google Dublin, Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland, Fax: +353 (1) 436 1001. Terms of use: http://www.google.com/analytics/terms/de.html, Overview of data protection: http://www.google.com/intl/de/analytics/learn/privacy.html, as well as the privacy policy: http://www.google.de/intl/de/policies/privacy.

2.3 We are using the Google Maps service via an API. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

It is necessary to store your IP address in order to use the functions of Google Maps. This information is normally sent to a Google server in the US and stored there. The provider of this page cannot influence this data transmission. If you are logged into your Google account, Google can merge the user data with other data and assign it to your account.

Google Maps is used in the interest of providing an attractive on line offering and helping to easily find the locations given on our website. This constitutes a legitimate interest within the meaning of Article 6(1)(f) GDPR.

To find out more about how your user data is processed, see the Google data protection declaration: https://www.google.de/intl/en/policies/privacy/.

3.    Data collection and processing on the business platform

3.1    General contact

If you provide us with personal data by e-mail, via our website or the business platform (surname, first name, e-mail address, postal address), this is generally done on a voluntary basis. This data is used for handling the contractual relation-ship, processing your inquiries, eliminating reported faults or for your orders and for our own market or opinion research, and for our own advertising by post and e-mail. Any further use, in particular the passing on of data to third parties for adver-tising, market or opinion research purposes, will not take place unless you have directly initiated the passing on.

We delete the data arising in this connection after its storage is no longer neces-sary, or restrict the processing if there are legal storage obligations. The legal basis is Art. 6(1)(1)(b) GDPR or Art. 6 (1)(1)(f) GDPR.

3.2    Registration on the business platform

If you wish to register on the business platform, it is necessary for the conclusion of the contract that you enter your company data and, if applicable, your personal data, which we require for the processing of your user contract. Mandatory infor-mation required for the handling of contracts is marked separately, further infor-mation is voluntary. We process the data provided by you in the company user profile and/or sub-user profile for the purpose of handling the respective user con-tract. The legal basis for this is Art. 6(1)(1)(b) GDPR. With the registration, the data you provide will be stored revocably.

We can process the information you provide to inform you about other interesting products in our portfolio or to send you technical information e-mails. The legal basis for this is Art. 6(1)(1)(b) and (f) GDPR.

Your data will only be used as long as it is necessary for the existing customer relationship. Irrespective of this, we are obliged by commercial and tax law to store your address, payment and order data for a period of ten years.

3.3    Evaluation

In addition, we reserve the right to use the technical data and anonymized or pseu-donymized user data for statistical purposes and for the further development of products. This concerns exclusively technical, machine-related data. No evaluation is conducted referencing persons.

3.4    Newsletter

With your consent, you can subscribe to our newsletter, with which we inform you about our current interesting offers. The goods and services advertised are speci-fied in the declaration of consent.

We use what is referred to as a double opt-in procedure to register for our news-letter. This means that after your registration we will send you an e-mail to the given e-mail address in which we will ask you to confirm that you wish to receive the newsletter. If you do not confirm your registration within 24 hours, your information will be blocked and automatically deleted after one month. In addition, we store the IP addresses you use and the dates of registration and confirmation. The purpose of the procedure is to validate your registration and, if necessary, to clarify any possible misuse of your personal data.

Registration for the newsletter is subject to registration on the business platform according to section 3.2. The legal basis for sending the newsletter is Art. 6 (1)(1)(a) GDPR.

You can revoke your consent to receive the newsletter at any time and unsubscribe from the newsletter. You can declare your decision to revoke your subscription by clicking on the link provided in every newsletter e-mail.

3.5    Contact by Axoom GmbH partners

With your consent, we can forward your data to selected partners, whose Sales departments will contact you directly if necessary. The partners are IT system inte-grators who are consulted when processing inquiries and orders. Your consent is voluntary and revocable at any time. You can declare your decision to revoke your consent by sending an e-mail to info@axoom.com.

However, we would like to point out that if you do not give your consent, we may not be able to process your inquiries in full or at all for technical reasons.

If you make use of the services of a partner, the service relationship shall be gov-erned exclusively by the contractual conditions agreed between you and the part-ner. When using partner services, your personal data may be processed directly by the partner as the data controller within the meaning of Art. 4 GDPR. In this case, we are only the processor of the partner according to Art. 28 GDPR.

3.6    Bonus programs

Your data can be used by us in the context of bonus or loyalty programs, in which you are granted special benefits or gratuities. The legal basis for this is Art. 6(1)(1)(b) or (f) GDPR.

4.    Passing on to third parties

4.1    If you have provided us with personal data, it will not be passed on to third parties as a general rule. Passing on takes place only

  • within the scope of a consent given by you (cf. section 3.7). When the data is collected, you will be informed of the recipients or categories of recipients.
  • within the scope of processing your inquiries, your orders and the use of our services to commissioned subcontractors who receive and use the necessary data only for carrying out this order.
  • to external service providers within the scope of order data processing ac-cording to Art. 28 GDPR. These have been carefully selected and commis-sioned by us, are bound by our directives and the provisions of the GDPR and are checked regularly.
  • in the context of the fulfillment of legal obligations to bodies entitled to infor-mation.

5.    Cookies

5.1    The website uses cookies. Cookies are small text files that are stored locally in the cache of your browser. The following types of cookies, the scope and functionality of which are explained below, are used on this website:

  • Transient cookies (see 5.2)
  • Persistent cookies (see 5.3).

5.2    Transient cookies are automatically deleted when you close your browser. This includes session cookies in particular. They store what is called a session ID, which can be used to assign various requests from your browser to the shared session. This allows your computer to be recognized when you return to our website. Ses-sion cookies are deleted when you log out or close your browser.

5.3    Persistent cookies are automatically deleted after a specified period of time, which may vary depending on the cookie. You can delete the cookies in the security set-tings of your browser at any time.

5.4    You can configure your browser settings to suit your preferences and, for example, refuse to accept third-party cookies or any cookies. We would like to point out that you may not be able to use all the functions of this website.

6.    Social networks

On our website you will find links to the social networks Facebook, Twitter and LinkedIn. These are only jump addresses (links) to our activities there. When you visit our website, no data is transmitted to the respective platform operator.

7.    Your rights

7.1    You have the following rights in relation to us with regard to the personal data con-cerning you:

  • Right to information,
  • Right to rectification or erasure,
  • Right to restriction of processing,
  • Right to objection against the processing,
  • Right to data portability.

Please send your written request to AXOOM GmbH, Vincenz-Prießnitz-Str. 1, 76131 Karlsruhe, Germany, or to the e-mail address info@axoom.com.

▪    7.2 You also have the right to complain to a data protection supervi-sory authority about the processing of your personal data by us.